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Terms and Conditions

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Last Updated: 16/08/2024

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Welcome to Social Unity! By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

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1. Introduction
Social Unity provides online gaming social safe spaces, support work, and support coordination services. These services are delivered in alignment with the standards and guidelines set by the Australian National Disability Insurance Scheme (NDIS).

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2. Eligibility
To use our services, you must be a participant of the NDIS or have the consent of a legal guardian if you are under 18 years old. By using our services, you represent that you meet this eligibility requirement.

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3. NDIS Compliance

 

  • Service Agreements: All services provided by Social Unity will be outlined in a Service Agreement, which is in accordance with NDIS requirements. This agreement will specify the services to be provided, the cost, and the responsibilities of both parties.

 

  • Service Delivery: Social Unity is committed to delivering services in line with the NDIS Code of Conduct and Practice Standards. This includes respecting your rights, privacy, and dignity at all times.

 

  • Quality and Safety: We ensure that our services are delivered safely and effectively, adhering to all NDIS quality and safety guidelines.

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4. User Responsibilities

 

  • Account Security: You are responsible for maintaining the confidentiality of your account information, including your username and password. You are liable for any activity that occurs under your account.

 

  • Prohibited Conduct: You agree not to engage in any behavior that is harmful, abusive, harassing, discriminatory, or otherwise inappropriate within our online gaming communities or support spaces. We reserve the right to suspend or terminate your access to our services if these conditions are violated.

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5. Privacy and Confidentiality
Social Unity is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the NDIS Quality and Safeguards Framework. We will only collect, use, and disclose your personal information as necessary to provide our services.

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6. Fees and Payments

 

  • NDIS Funding: Social Unity services may be funded by your NDIS plan. The details of fees and payments will be outlined in the Service Agreement.

 

  • Invoicing: We will invoice you or your plan manager in accordance with the terms specified in the Service Agreement. Payments must be made within the specified timeframe.

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7. Cancellations and Refunds

 

  • Cancellation Policy: If you need to cancel a service, please notify us as soon as possible. Cancellations made within [specify timeframe] may incur a cancellation fee, as per NDIS guidelines.

 

  • Refunds: Refunds will be handled in accordance with the NDIS guidelines and our Service Agreement.

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8. Termination
Either party may terminate the Service Agreement in accordance with NDIS rules. Upon termination, any outstanding payments must be settled, and services will cease as outlined in the agreement.

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9. Dispute Resolution
Any disputes arising from these terms or our services will be addressed in accordance with the NDIS complaints and appeals processes. We are committed to resolving any issues in a fair and timely manner.

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10. Changes to Terms and Conditions
Social Unity reserves the right to update these Terms and Conditions as necessary to reflect changes in our services or NDIS regulations. We will notify you of any significant changes.

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11. Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact us at [contact information].

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Acknowledgment: By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

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